Shipping Policy

We are headquartered in Toronto, Ontario, Canada. Below, you will find detailed information regarding our shipping policies. We utilize Shopify Shipping to ensure your orders are delivered efficiently and reliably.

Shipping Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for orders above $125, excluding discounts and taxes

Domestic Shipping (within Canada)

Orders will ship with Canada Post Expedited Parcel (1-7 Business Days depending on destination)

International Shipping

We currently do not offer international shipping. However, we are working hard to expand our services and will be offering international shipping soon. Stay tuned for updates!

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

Shipping Restrictions

We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If there are any issues with your shipping address, we will contact you directly to resolve them.

Lost or Damaged Packages

We strive to ensure that your order arrives in perfect condition. If your package is lost or arrives damaged, please contact us immediately at contact@nowinportugal.com. We will work with Shopify Shipping and the carrier to resolve the issue promptly.

Questions or Concerns

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us at contact@nowinportugal.com. We are here to help and ensure you have a positive shopping experience with us.