1. What is your processing time for orders?

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped. You can find our shipping policy here

2. Do you offer international shipping?

Currently, we do not offer international shipping. However, we are working hard to expand our services and will soon offer international shipping. Stay tuned for updates!

3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

4. Are there any shipping restrictions?

Yes, we currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If there are any issues with your shipping address, we will contact you directly to resolve them.

5. What should I do if my package is lost or damaged?

We strive to ensure that your order arrives in perfect condition. If your package is lost or arrives damaged, please contact us immediately at contact@nowinportugal.com. We will work with Shopify Shipping and the carrier to resolve the issue promptly.

6. Do you offer gift cards?

Yes, we do! You can find them here

7. Do you have any sustainability or ethical manufacturing practices?

Yes, sustainability & ethical manufacturing are at the heart of what we do. You can read more here